Terms

Refund policy, version 1.0

Summary. Refund policy. Version 1.0, October 21, 2026.

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Nox FZE configures, operates, and maintains market data capture software to each customer's specification, with every hour sealed into a hash chain. This policy applies to team orders billed through Paddle under the Nox FZE team terms, version 1.3 or a later version. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders billed through Paddle, and it pays each refund. This policy adds to any right that Paddle's buyer terms, Paddle's refund policy or the law give you; where one of them gives you more, the greater right applies.

14 days from the first charge

You may cancel your order and receive a full refund of the first charge on your subscription within 14 days of that charge, for any reason or none. Every request made within those 14 days is granted: we instruct Paddle to make the refund. A full refund of that charge cancels the subscription and stops your recorder at the next whole hour, after it seals its final hour. Sealed hours already delivered stay in your storage.

Other charges

A renewal charge is refunded where the law requires it, where it was made in error (for example a duplicate charge, or a charge after you canceled), or at Paddle's discretion under its refund policy. If we end your recorder before the end of a paid period for a reason other than your breach, we instruct Paddle to refund the unused whole days of that period, unless a sanction prohibits the payment. Any other refund, including a partial refund, changes nothing on your order until we have reviewed it; we reply in writing with the outcome. A missed service level is remedied by an automatic service credit, as clause E of the team terms sets out, and not by a refund, unless Paddle's buyer terms or the law give you a right to one; a service credit paid as a refund under clause E changes nothing on your order.

How to request a refund

Request a refund from Paddle: use the link in your Paddle receipt, or visit paddle.net and select "Request refund". You can also write to contact@noxfze.com from the email address of your order with your order number; where this policy gives you a refund, we instruct Paddle to make it. Requests are handled in writing. Refunds are paid to the payment method you used.

Chargebacks

Paddle asks you to contact it before you dispute a charge with your bank or card issuer. If you raise a chargeback or payment reversal, your recorder may be suspended while Paddle reviews it, and ended if Paddle finds fraud or abuse, as Paddle's buyer terms and refund policy provide. Sealed hours already delivered stay in your storage.

Version 1.0, October 21, 2026. Published at https://noxfze.com/terms/refund/1.0; the published copy never changes, and a revision is a new version at a new address.